| Customer Service
Placing an order TOP
For your convenience our online store is open 24/7/365. We can also take orders on the phone Monday- Friday 9-5 mountain time. Once we have received your email, we send you a confirmation email to let you know that your order is being processed. We then send you a second confirmation email when the item has been shipped. Payments TOP
Hottotsboutique.com accepts PayPal only. We do not take personal checks.
Why We use PayPal:
- you can use your credit card online without exposing your card number to merchants.
- Or if you have an account you can speed through checkout. No need to enter your card number or address.
Back Orders TOP
As a small business we are unable to stock large quantities of product. At times we underestimate how popular an item will be when we first start carrying it. In these cases, we will contact you right away to let you know it is back ordered, as well as an approximate date of availability. It is then, your choice whether or not to wait. Although we ensure you our products are worth waiting for! Gift Certificates TOP
Gift Certificates are available in $10.00, $25.00, $50.00 and $100.00 denominations. Our Gift Certificates do not expire. Gift Wrapping TOP
Hottotsboutique.com is happy to gift wrap your purchases for you. Gift wrapping is $5.00. Make sure to add it to your shopping cart. You can also add a personal message to go on the gift tag. Promotional Codes/ Coupons TOP
Coupons and promotional codes may not be used on sale items or in conjunction with other promotions, coupons, discounts or specials. Shipping TOP
Hottotsboutique.com is pleased to offer FREE shipping within Canada for all orders over $100.00. A flat rate charge of $8.00 applies to all Canadian orders under $100.00.
We also offer Free Delivery in Central Alberta (Red Deer, Sylvan Lake, Lacombe and areas) on all orders over $50.00.
We do ship worldwide. Please contact us for shipping rates. Please note the customer is responsible for all duties, taxes and fees (if any) relating to international orders.
Shipping times vary on your province. We are based out of Alberta. Orders usually take less than a week, unless it is holiday season. If you have not received your order in one week please contact us.
Gift shipping:
If you are purchasing a gift for someone and want to get the gift sent directly to the gift recipient please let us know. We will send the receipt to you and the gift to the recipient.
Damaged or lost merchandise:
Hottotsboutique is not responsible for lost or damaged parcels. The customer is responsible for contacting the shipping carrier regarding lost or damaged packages.
Incorrect shipping information:
If an order is returned to hottotsboutique.com due to an incorrect shipping address provided by the customer, the customer will be responsible for the return shipping costs as well as any other costs that are associated to the incorrect shipping address. Returns and Exchanges TOP
Returns can be exchanged within: .
- 14 days for a full refund on credit card
- 14-30 days for an online store credit
- After 30days all sales are final
6 Easy steps to making a return/ exchange:
- Contact us by email or phone
- We will send you a return form by email
- Complete the form.
- Pack up the item, in original box (if possible) making sure it still has all original tags attached; make sure to include a copy of your original invoice.
- Ship it back to us.
- We will check it over, if it is in original condition, we will credit your credit card, issue a store credit or exchange the merchandise.
* Please note we do not refund shipping costs
* If it's a defected or flawed product we will make the best of efforts to check over our merchandise before we ship it for any flaws or imperfections, however from time to time it happens. In this case please contact us and we will arrange to have it replaced with a new product. You will not be charged for the return/ exchange shipping.
Questions and Comments TOP
If you have any questions or comments, please contact us, we would love to hear from you.
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